How Can We Help You?

Delivery time varies by brand and product. Usually between 7-21 days for international products. You can see the expected delivery time for each product on the product page.

Yes, all products on Simma are 100% authentic. We deal directly with global brands or authorized distributors.

We accept cash on delivery, credit cards, Simma wallet, and other digital wallets.

Yes, you have 14 days from the date of delivery to return the product if it is unsuitable or defective. Check the full return policy on the website.

After confirming your order, you will get a tracking number that you can use to follow the shipment status via the app or website.

Shipping costs vary by product and brand. Some products have free shipping. You can see the exact shipping cost on the product page before completing your order.

You can create an account by downloading the Simma app and registering with your phone number or email. The account is completely free.

Simma Wallet is a digital wallet that allows you to load balance and use it to shop from any brand on the platform. You earn reward points with every top-up. You can load your wallet through the app.

We offer a wide range of digital gaming cards like Steam, PlayStation, Xbox, iTunes, Google Play, Razer Gold and more. You can purchase them using Simma Wallet and get discounts with points.

You can change or cancel your order within 24 hours of order confirmation. Contact customer service via WhatsApp or email.

You earn reward points with every purchase or wallet top-up. You can use these points to get discounts on your next purchases. 100 points = 1 IQD discount.

Yes, we deliver to all Iraqi governorates including remote areas. Delivery time may vary depending on location.

If you receive a damaged or incorrect product, contact us immediately within 48 hours of delivery. We will replace the product or refund you in full.

You can contact us via WhatsApp, email, or through the contact form on the website. Our team is available daily from 9 AM to 9 PM.

Yes, we offer seasonal promotions and discounts regularly. Follow our social media pages or enable notifications in the app to get the latest offers.